Refund processing time
How long will it take to receive my refund?

Refunds are processed back to your method of payment within 14 working days, not including weekends and public holidays.

Requesting a refund
Can I return a voucher?

Returns are handled on a case-by-case basis. Within the limits of reason, we'll do what it takes to make you happy.

Under these circumstances, what do you need to process my refund?

Please contact us and include your voucher code and the associated security code, along with the deal's name and date of purchase.

A few points to remember:

  • If the experience using your Sense Deal ever lets you down, we will make it right or return your purchase, as simple as that. Have a look at our Sense Deal Promise for more information on how we commit to help you in case your experience has let you down.
  • If you wish to return a product after it has been delivered, please go to Refunds and Returns > Returningan item for more information.

Returning an item
Want to return an item?

If you wish to return an item, please?advise the merchant within 7 days of receiving your order and enquire about the returning process, which depends on the merchant's own return policy. You can find the merchant's contact details on your voucher.

A few points to remember:

  • Exchanges are subject to availability. If the merchant does not have any more stock, you may wait until they are able to source additional items or request a refund.
  • It takes a little time to process refunds, as liaising with the merchants lengthens the whole process. Once the merchant receives your parcel, and informs us about it, we aim to process your refund within 14 working days.

If you have any further questions on this matter, call ENGEL SPA @ 017-12345. We are open from Monday - Sunday (9am - 6pm) or email us at